Twickenham International tickets 2021/22    

************* IMPORTANT **************

This does include detail of mobile tickets that will become very much the preferred way of distributing tickets in the 2022 season – only limited for 2021 Autumn series.

SPECTATOR CODE OF CONDUCT

PLEASE NOTE THAT TICKETS FOR THE MATCH(ES) ARE AVAILABLE TO PURCHASE SUBJECT TO THE RFU OBTAINING THE RELEVANT LICENCE AND APPROVALS FOR THE MATCH INCLUDING THOSE FROM PUBLIC HEALTH AUTHORITIES.

IT MAY BE NECESSARY FOR US TO MAKE CHANGES TO THIS CODE OF CONDUCT AT SHORT NOTICE. THIS MAY INCLUDE ASKING TO COMPLY WITH ADDITIONAL OR DIFFERENT REQUIREMENTS TO THOSE SET OUT BELOW. THIS MAY ALSO INCLUDE A MATCH BEING PLAYED WITHOUT SPECTATORS, WITH FEWER SPECTATORS OR BEING CANCELLED. WHERE THIS HAPPENS WE WILL PROVIDE YOU WITH AS MUCH PRIOR NOTICE AS POSSIBLE. PLEASE SEE www.englandrugby.com/tickets FOR INFORMATION ON REFUNDS.

BEFORE YOU BUY, SELL, TRANSFER/ALLOCATE OR ARE TRANSFERRED/ALLOCATED TICKETS YOU MUST READ AND AGREE TO FOLLOW THIS CODE OF CONDUCT. PLEASE PRINT A COPY OF THIS CODE OF CONDUCT OR SAVE IT FOR FUTURE REFERENCE. A COPY IS AVAILBLE AT www.englandrugby.com/tickets AND YOU SHOULD CONTINUE TO CHECK FOR UPDATES AND CHANGES TO THIS CODE OF CONDUCT.

THE FOLLOWING REQUIREMENTS AND RESTRICTIONS ARE REQUIRED FOR US TO COMPLY WITH THE SOCIAL DISTANCING REQUIREMENTS IN PLACE AT THE TIME OF SALE OF TICKETS FOR THE MATCH. IF THE CURRENT RESTRICTIONS ON SOCIAL DISTANCING ARE RELAXED OR REMOVED BEFORE THE DATE OF THE MATCH THEN WE MAY MAKE CHANGES TO THE REQUIREMENTS AND RESRICTIONS BELOW TO REFLECT SOCIAL DISTANCING REQUIREMENTS (IF ANY) ON THE DATE THE MATCH IS PLAYED. THIS MAY, IF PERMITTED, MEAN THAT YOU WILL BE SEATED NEXT TO PEOPLE FROM OTHER HOUSEHOLDS TO YOUR OWN. YOU SHOULD THEREFORE ONLY PURCHASE TICKETS IF YOU ARE COMFORTABLE WITH THAT POSSIBILITY.

YOU MUST MAKE SURE THAT ANYONE YOU BUY TICKETS FOR, OR SELL OR ALLOCATE/TRANSFER TICKETS TO, HAS ALSO READ AND AGREED TO FOLLOW THIS CODE OF CONDUCT.

This is essential because we are relying on you following this Code of Conduct in order to help us to protect you and your fellow fans and to assist and protect our staff.

If you don’t comply with this Code of Conduct you face being denied entry or being asked to leave without refund or compensation.

Is attending the match the right thing for you and the people in your household bubble?

This is a personal decision based on your own circumstances and those of anyone else in your household (this includes anyone you are in a support bubble with). You should decide this both before buying or being transferred/allocated tickets and again on the day of the match.

Whether attending is the right decision or not will depend on factors like your age, health, how likely you are to catch an infection and how serious it would be if you did. If you are in any doubt, please consult the latest government guidance at www.gov.uk.

WE RECOMMEND THAT SPECTATORS WEAR A CLOTH FACE COVERING WHILE AT THE STADIUM.

Rest assured that we are doing everything we reasonably can to minimise the risks as much as possible but only you can decide whether or not attending the match is the right decision for you and others in your household.

You MUST NOT attend if you or anyone else in your household (including anyone in your support bubble): has or develops any COVID-19 symptoms or has tested positive for COVID-19; and/or, are/is required to self-isolate including when having tested positive for COVID-19 or when contacted by NHS Test and Trace; and/or other restrictions are in place which mean you cannot safely travel to or from or attend the match; and/or you are unable or unwilling to comply with the requirements of the NHS COVID Pass; and/or you are unable to comply with any other restrictions or conditions introduced that apply to attending a sporting event (where additional restrictions or conditions are introduced we will provide you with as much advance notice as possible).

Tickets

All tickets will be issued digitally unless otherwise specified at point of sale for the relevant match. Where digital tickets are purchased for England matches at Twickenham this will be through the Twickenham Stadium app.

Where you purchase or are allocated tickets which are for use by other people, you MUST transfer a ticket to each person who will be attending the match as soon as possible following your purchase or receipt of the tickets.

Every person attending the match will be required to have their own mobile ticket on their own device, or a paper copy if supplied by England Rugby in this format. Anyone trying to use multiple mobile tickets on the same device will not be permitted to enter the Stadium. The only exceptions to this are for accompanied minors (those under the age of 18 where proof of age may be required) or for those people with accessibility requirements attending the match with a companion. This is essential to ensure that we can comply with NHS test and trace requirements, which demand the contact details of each person with a ticket attending the match.

Where you have a digital ticket for a match, please make sure you bring your mobile device with sufficient battery charge as you won’t be allowed entry into the Stadium without a valid digital ticket.

To book and/or access ticket(s) through the Twickenham Stadium app you and everyone that you book tickets for, or allocate/transfer tickets to, MUST provide contact details. We need you to do this to help us assist with NHS test and trace requirements where needed. For further information on how the RFU may use your contact details please see our Privacy Policy at www.englandrugby.com/about-rfu/rfu-policies/privacy-policy.

You MUST have a valid NHS COVID Pass to attend the match. If you do not you will be denied entry without compensation or refund or where you have entered the Stadium you will be asked to leave. Further details regarding the NHS COVID Pass will be provided as soon as it is available.

Please arrive in good time to go through all the necessary entry procedures.

Your temperature might be taken before entry.

It is possible that other restrictions or conditions may be introduced that apply to those attending a sporting event between the time that you buy your ticket(s) and the date of the match. Where additional restrictions or conditions are introduced we will provide you with as much advance notice as possible.

Travel

You should check www.englandrugby.com on the day of the match before travelling for updates on the fixture and any COVID-19 procedures that you are required to follow.

Other Requirements

Please follow good hygiene practices at all times in line with the latest government and public health guidance, including regularly washing your hands and using hand sanitiser.

Please be considerate of other people at all times and try to minimise unnecessary close contact with people you are not attending the match with.

We recommend wearing a cloth face covering at all times including when seated except when you are eating and drinking. This is also required when travelling to the match by public transport or in other crowded areas.

Please take care when shouting, singing or celebrating, taking into account the distance from those around you as these activities could increase the risk of spreading COVID-19.

If you feel ill or develop any COVID-19 symptoms while at the match please contact your nearest steward who will direct you to the appropriate medical facility.

Picnics and other gatherings in the carparks used for the match are strictly prohibited.

If you are attending the match with children, you are responsible for supervising them and ensuring that they comply with social distancing and this Code of Conduct at all times.

You MUST comply with all other relevant guidance and rules related to COVID-19 protection and social distancing, including those of the Government and public health authorities.

Updates

It may be necessary for us to make changes to this Code of Conduct, including at short notice, and you MUST comply with any changes that we make. Wherever possible, we will provide you with as much advance notice as possible of any changes by SMS, push notifications, email and/or on our website at www.englandrugby.com as appropriate.

All other terms and conditions and ground rules remain in force and must also be complied with.

Thank you for your support and co-operation. Stay alert! Stay safe! Help us all – your fellow fans, your team, your sport, your community!

By proceeding you confirm that you accept this Code of Conduct and that:

1. you have read and agree to this code of conduct including any changes that we may need to make to it after you have purchased or received a ticket(s);
2. that all other people the tickets are for have read and also agreed to this code of conduct.

Regards,

Stuart Montgomery